Terms of Service

Junk N My Trunk

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction and Acceptance of Terms

Welcome to Junk N My Trunk, a family-owned junk removal service operating throughout the Minneapolis-St. Paul Twin Cities metropolitan area. These Terms of Service ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("Customer," "Client," "you," or "your") and Junk N My Trunk, a Minnesota-based limited liability company ("Company," "we," "us," or "our").

By accessing our website at any domain owned or operated by Junk N My Trunk, requesting a quote, scheduling services, or engaging with our junk removal services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must immediately discontinue use of our services and website.

These Terms of Service apply to all interactions with our company, including but not limited to website usage, phone consultations, in-person estimates, service delivery, payment processing, and any related communications. Your continued use of our services following any modifications to these terms constitutes acceptance of such changes.

We reserve the right to modify, update, or revise these Terms of Service at any time without prior notice. When we make changes, we will update the "Last Updated" date at the top of this document. It is your responsibility to review these terms periodically to stay informed of any changes. Material changes will be communicated through our website or direct communication when possible.

By submitting a service request, creating an account on our website, or engaging our services, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are acting on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

"Junk Removal Services" refers to the collection, loading, hauling, and disposal of unwanted items, debris, furniture, appliances, construction materials, and other materials from residential and commercial properties as specified in our service descriptions.

"Service Area" means the Minneapolis-St. Paul Twin Cities metropolitan area, including but not limited to the cities of Minneapolis, St. Paul, Apple Valley, Blaine, Bloomington, Brooklyn Park, Burnsville, Chanhassen, Coon Rapids, Eagan, Eden Prairie, Edina, Golden Valley, Lakeville, Maplewood, Maple Grove, Minnetonka, Oakdale, Plymouth, Prior Lake, Richfield, Roseville, Savage, Shoreview, and Woodbury, as well as other surrounding communities within our operational radius.

"Hazardous Materials" includes but is not limited to asbestos, lead-based paint, chemicals, pesticides, paint, oil, gasoline, propane tanks, medical waste, radioactive materials, and any substances regulated under federal, state, or local environmental laws.

"Personal Property" refers to items that belong to the Customer or third parties that may be present at the service location, including but not limited to valuable items, sentimental objects, important documents, and items not specifically designated for removal.

"Service Location" means the physical address where junk removal services are to be performed, including all areas of the property where our team may need to access to complete the requested services.

"Estimate" or "Quote" refers to the preliminary pricing information provided based on Customer descriptions or visual assessments, which may be subject to adjustment based on actual volume, weight, accessibility, and disposal requirements.

"Final Price" means the actual cost of services determined after our team has assessed the items to be removed and calculated the space they occupy in our truck, in accordance with our volume-based pricing structure.

"Business Hours" refers to our standard operational hours, though we maintain 24/7 availability for emergency services and customer communications.

"Force Majeure" includes acts of God, natural disasters, severe weather conditions, government actions, labor disputes, equipment failures, and other circumstances beyond our reasonable control that may affect service delivery.

"Eco-Friendly Disposal" refers to our commitment to environmentally responsible disposal practices, including recycling, donation to charitable organizations, and proper disposal at licensed facilities in accordance with applicable environmental regulations.

3. Description of Services

Junk N My Trunk provides professional junk removal and hauling services throughout the Twin Cities metropolitan area. Our services are designed to help residential and commercial customers efficiently remove unwanted items while maintaining environmentally responsible disposal practices.

3.1 Residential Junk Removal Services

Our residential services include the removal of household items, furniture, appliances, electronics, and general clutter from homes, garages, basements, attics, and other residential areas. We specialize in whole-house cleanouts, estate cleanouts, moving assistance, and decluttering projects. Our team is equipped to handle items of various sizes and weights, from single pieces of furniture to complete household contents.

Residential services encompass but are not limited to furniture removal, appliance disposal, electronics recycling, clothing and textile removal, book and paper disposal, household goods clearance, garage and basement cleanouts, attic clearing, yard waste removal (where permitted), and general household debris removal. We provide same-day and next-day service options for most residential requests within our service area.

3.2 Commercial Junk Removal Services

Our commercial services cater to businesses, office buildings, retail establishments, warehouses, and other commercial properties. We understand the unique needs of commercial clients, including the importance of minimizing business disruption and maintaining professional standards throughout the removal process.

Commercial services include office furniture removal, retail fixture disposal, warehouse cleanouts, construction debris removal, equipment disposal, document destruction coordination, and general commercial waste removal. We work with property managers, business owners, contractors, and facility managers to provide efficient and reliable service that meets commercial timelines and requirements.

3.3 Specialized Services

Construction Debris Removal: We handle construction and renovation debris, including drywall, flooring materials, fixtures, and non-hazardous construction waste. Our team coordinates with contractors and homeowners to ensure timely removal that supports project schedules.

Furniture and Appliance Removal: Specialized handling of large, heavy, or awkwardly shaped items including refrigerators, washing machines, sofas, mattresses, and other bulky household or commercial items. We ensure proper disconnection procedures for appliances and safe removal practices.

Eco-Friendly Disposal Services: Our commitment to environmental responsibility includes sorting items for recycling, identifying donation opportunities, and ensuring proper disposal at licensed facilities. We provide documentation of disposal methods when requested by customers.

Emergency and Same-Day Services: Available 24/7 for urgent removal needs, including emergency cleanouts, disaster response, and time-sensitive commercial requirements.

3.4 Service Limitations and Exclusions

While we strive to accommodate most removal requests, certain items and situations fall outside our service scope for safety, legal, or operational reasons. We do not remove hazardous materials as defined in Section 2, including but not limited to asbestos, lead-based materials, chemicals, paint, oil, gasoline, propane tanks, medical waste, and radioactive substances.

We do not provide services for items requiring special permits or licenses, such as certain types of commercial equipment, vehicles, or materials regulated under specific environmental or safety laws. Additionally, we cannot remove items that are permanently affixed to structures without proper disconnection by qualified professionals.

Our services do not include cleaning, organizing, or sorting of personal belongings beyond what is necessary for safe and efficient removal. We do not provide storage services, and all removed items become our property upon removal unless specifically arranged otherwise.

3.5 Service Area and Availability

Our primary service area encompasses the Minneapolis-St. Paul metropolitan region and surrounding communities as defined in Section 2. While we maintain 24/7 availability for customer communications and emergency services, standard service appointments are typically scheduled during regular business hours with same-day and next-day options available.

Service availability may be affected by weather conditions, equipment maintenance, high demand periods, and other operational factors. We will communicate any service delays or limitations as soon as they become known and work to reschedule appointments at the earliest possible opportunity.

Geographic limitations may apply to certain remote areas or locations with access restrictions. Additional fees may apply for services outside our standard service area or for locations requiring special access considerations such as high-rise buildings, gated communities, or properties with limited vehicle access.

4. User Eligibility and Customer Responsibilities

4.1 Eligibility Requirements

To engage our services, customers must be at least 18 years of age and possess the legal authority to enter into binding contracts. Customers must be the property owner or have explicit authorization from the property owner to request junk removal services at the specified location. For commercial properties, customers must have the authority to make decisions regarding waste removal and disposal on behalf of the business or organization.

Customers must provide accurate and complete information when requesting services, including correct contact information, service address, access instructions, and descriptions of items to be removed. Any changes to service requirements must be communicated promptly to ensure accurate scheduling and pricing.

4.2 Property Access and Preparation

Customers are responsible for ensuring safe and reasonable access to the service location for our team and equipment. This includes providing clear pathways, removing obstacles that could impede safe removal, and ensuring adequate space for our vehicles to park and maneuver safely.

Prior to our arrival, customers must identify and separate items designated for removal from personal property that should remain. We are not responsible for determining which items should be removed unless explicitly instructed by the customer or authorized representative present during service.

Customers must ensure that all items designated for removal are legally owned by them or that they have proper authorization to dispose of such items. We reserve the right to request proof of ownership or authorization for valuable items, electronics, or other materials that might be subject to ownership disputes.

4.3 Safety and Hazardous Materials

Customers have a fundamental responsibility to identify and disclose any hazardous materials, dangerous conditions, or safety concerns at the service location. This includes but is not limited to asbestos, lead-based materials, chemicals, mold, structural damage, electrical hazards, or any conditions that could pose risks to our team.

Customers must ensure that all items designated for removal are safe to handle and transport. Items containing fluids must be properly drained, and appliances must be disconnected by qualified professionals when required. We reserve the right to refuse removal of any items deemed unsafe or requiring special handling procedures beyond our capabilities.

Any attempt to conceal hazardous materials or dangerous conditions may result in immediate service termination, additional fees for safety measures or specialized disposal, and potential legal liability for any resulting damages or injuries.

4.4 Personal Property Protection

While we exercise reasonable care in distinguishing between items designated for removal and personal property, customers bear primary responsibility for protecting valuable items, important documents, sentimental objects, and other personal property. We strongly recommend that customers remove all valuable or irreplaceable items from the service area prior to our arrival.

Customers should conduct a final walkthrough of the service area immediately before our team begins work to ensure that all items remaining in the designated areas are intended for removal. Once removal begins, we cannot guarantee the recovery of items that were not properly identified or protected.

For estate cleanouts or situations involving multiple parties, customers must designate a single point of contact with decision-making authority to avoid confusion and ensure efficient service delivery.

4.5 Communication and Cooperation

Customers are expected to maintain open and honest communication throughout the service process. This includes promptly responding to requests for clarification, providing accurate estimates of volume and types of materials, and communicating any changes in requirements or circumstances.

During service delivery, customers or their authorized representatives should be available to answer questions, provide guidance on specific items, and address any concerns that may arise. If no authorized representative is present, we will proceed based on prior instructions and our professional judgment.

Customers must treat our team members with respect and professionalism. We reserve the right to terminate service immediately if our team members are subjected to harassment, threats, discrimination, or unsafe working conditions.

4.6 Compliance with Laws and Regulations

Customers must ensure that all requested services comply with applicable federal, state, and local laws and regulations. This includes zoning restrictions, homeowners association rules, building codes, and environmental regulations that may affect junk removal activities.

Customers are responsible for obtaining any necessary permits or approvals required for junk removal activities at their property. We will assist in identifying potential permit requirements when possible, but ultimate responsibility for compliance rests with the customer.

Any violations of laws or regulations resulting from customer misrepresentation or failure to disclose relevant information may result in additional costs, service delays, or termination of services, with all associated costs and liabilities remaining the customer's responsibility.

5. Pricing, Payment, and Billing

5.1 Pricing Structure

Junk N My Trunk employs a transparent, volume-based pricing structure where customers pay only for the space their items occupy in our truck.

Our standard pricing tiers are as follows:

Quarter Truck Load ($319), Half TruckLoad ($449), Three Quarter Truck Load ($579), and Full Truck Load ($699).

All prices include labor, loading, transportation, dump fees, and eco-friendly disposal services.

Pricing is determined by our trained professionals based on the actual volume of items loaded into our truck, measured after efficient loading and organization. Our team will provide a clear explanation of the volume assessment and final pricing before completing the service. Customers have the right to approve the final price before we proceed with removal.

Custom pricing is available for large projects, multi-day services, commercial contracts, and specialized removal requirements that fall outside our standard pricing structure. Custom quotes are provided based on specific project requirements, including volume, complexity, access challenges, disposal requirements, and timeline considerations.

5.2 Estimates and Final Pricing

Initial estimates provided through our website, phone consultations, or preliminary assessments are approximations based on customer descriptions and available information. These estimates are not binding commitments and may vary from final pricing based on actual volume, weight, accessibility factors, and disposal requirements discovered during service delivery.

Final pricing is determined on-site by our team after assessing the actual items to be removed and calculating the space they occupy in our truck using our standardized measurement procedures. We strive to provide accurate estimates, but customers should be prepared for reasonable variations based on actual service requirements.

Significant discrepancies between estimates and final pricing will be explained and discussed with the customer before proceeding. In cases where final pricing substantially exceeds initial estimates due to undisclosed or unexpected factors, customers have the right to modify the scope of services or decline additional services beyond the estimated amount.

5.3 Payment Methods and Terms

We accept multiple payment methods for customer convenience, including cash, personal checks, major credit cards (Visa, MasterCard, American Express, Discover), and electronic payment methods such as PayPal and other approved digital payment platforms. Payment is due upon completion of services unless alternative arrangements have been made in advance.

For commercial customers and large projects, we may offer net payment terms of 15 or 30 days with approved credit applications and established business relationships. Commercial payment terms are subject to credit approval and may require personal or corporate guarantees.

Returned checks or failed electronic payments will incur a processing fee of $35 in addition to any bank charges. Customers are responsible for all costs associated with collection efforts for unpaid balances, including reasonable attorney fees and court costs.

5.4 Additional Fees and Charges

Additional fees may apply for services requiring special handling, extended travel outside our standard service area, difficult access situations, or disposal of materials requiring specialized processing. These fees will be disclosed and approved by the customer before services are performed.

Overtime charges may apply for services extending beyond normal business hours, weekend services, or holiday services when specifically requested by the customer. Emergency service calls may incur premium pricing based on urgency and resource requirements.

Cancellation fees may apply for appointments cancelled with less than 24 hours notice, particularly for scheduled services requiring crew allocation and route planning. Same-day cancellations may incur a fee equal to 25% of the estimated service cost.

5.5 Price Changes and Modifications

We reserve the right to modify our pricing structure with reasonable notice to customers. Price changes will be communicated through our website, direct customer communications, and updated marketing materials. Existing scheduled services will honor the pricing in effect at the time of booking.

Fuel surcharges may be implemented during periods of significant fuel price increases to offset transportation costs. Any fuel surcharges will be clearly communicated and applied consistently across all services.

Seasonal pricing adjustments may apply during peak demand periods, such as spring cleaning season or end-of-year cleanouts, to reflect increased operational costs and resource allocation requirements.

5.6 Refunds and Disputes

Refunds are provided in cases where services cannot be completed due to our inability to perform as agreed, safety concerns that prevent service completion, or other circumstances within our control that prevent service delivery. Refunds are not provided for customer cancellations, changes in customer requirements, or circumstances beyond our control.

Partial refunds may be provided when services are partially completed due to unforeseen circumstances, calculated based on the portion of services successfully delivered. Refund amounts will be determined fairly based on the value of services provided.

Payment disputes must be raised within 30 days of service completion to be eligible for review and resolution. We are committed to resolving payment disputes fairly and promptly through direct communication and, when necessary, mediation processes.

5.7 Commercial and Contract Services

Commercial customers and those requiring ongoing services may be eligible for volume discounts, contract pricing, and customized service agreements. These arrangements are negotiated individually based on service frequency, volume commitments, and specific business requirements.

Contract services may include regular scheduled pickups, priority scheduling, dedicated account management, and specialized reporting for property management companies, contractors, and other commercial clients with ongoing needs.

Payment terms for commercial contracts may include monthly billing, progress payments for large projects, and other arrangements designed to meet business cash flow requirements while ensuring timely payment for services rendered.

6. Limitation of Liability and Warranty Disclaimers

6.1 General Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JUNK N MY TRUNK'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

This limitation applies regardless of the theory of liability and even if we have been advised of the possibility of such damages. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, business interruption, or loss of use, even if such damages were foreseeable or we were advised of their possibility.

The limitations set forth in this section shall apply to all claims and causes of action, whether arising under contract, tort, negligence, strict liability, or any other legal theory. These limitations are fundamental elements of the basis of the bargain between the parties and shall survive any termination of this agreement.

6.2 Property Damage Limitations

While we exercise reasonable care in the performance of our services, we shall not be liable for damage to property that results from normal wear and tear associated with junk removal activities, pre-existing conditions, or damage that could not have been reasonably avoided through the exercise of ordinary care.

Our liability for property damage is limited to direct physical damage proximately caused by our negligent acts during the performance of services. We are not liable for damage to landscaping, driveways, walkways, or other property features that may be unavoidably affected by the normal performance of junk removal services.

Customers must inspect their property immediately after service completion and report any damage claims within 48 hours of service completion. Failure to provide timely notice of damage claims may result in waiver of such claims. All damage claims must be supported by photographic evidence and, when requested, professional repair estimates.

6.3 Personal Property Disclaimers

WE DISCLAIM ALL LIABILITY FOR LOSS OR DAMAGE TO PERSONAL PROPERTY THAT IS NOT SPECIFICALLY DESIGNATED FOR REMOVAL. Customers bear sole responsibility for identifying, protecting, and removing valuable items, important documents, sentimental objects, and other personal property from service areas prior to our arrival.

We are not responsible for items that are accidentally removed due to customer failure to properly identify or protect personal property. Once items are loaded into our truck and removed from the property, we cannot guarantee their recovery or return, and customers waive any claims for such items.

Our team will exercise reasonable care to avoid removing items that appear to be personal property, but we cannot be expected to determine the value or importance of items without clear customer guidance. Customers must assume responsibility for ensuring that all valuable or important items are properly secured before service begins.

6.4 Service Warranty Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our services will meet all customer expectations, be performed without interruption, or be free from errors or omissions. We do not guarantee specific disposal methods, recycling outcomes, or donation placements, although we will make reasonable efforts to follow our stated eco-friendly disposal practices.

Weather conditions, equipment failures, regulatory changes, and other factors beyond our control may affect service delivery, and we disclaim liability for delays or modifications to services resulting from such circumstances.

6.5 Third-Party Indemnification

Customers agree to indemnify, defend, and hold harmless Junk N My Trunk, its owners, employees, agents, and contractors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to customer breach of this agreement, customer negligence or willful misconduct, or customer violation of applicable laws or regulations.

This indemnification includes but is not limited to claims arising from hazardous materials not disclosed by the customer, property access issues, disputes with neighbors or third parties, and any regulatory violations resulting from customer misrepresentation or failure to obtain required permits or approvals.

The indemnification obligations set forth in this section shall survive termination of this agreement and shall apply regardless of whether the underlying claim is based on contract, tort, negligence, strict liability, or any other legal theory.

6.6 Insurance and Risk Allocation

Junk N My Trunk maintains general liability insurance and other coverage appropriate for our business operations. However, our insurance coverage does not extend to customer property damage claims that fall outside the scope of our direct negligence or to losses that could have been prevented through reasonable customer precautions.

Customers are encouraged to review their own insurance coverage, including homeowners, renters, or commercial property insurance, to understand their protection for property damage or loss that may occur during junk removal activities.

The risk of loss for items designated for removal transfers to Junk N My Trunk upon loading into our truck. However, customers retain responsibility for ensuring that only appropriate items are designated for removal and that all necessary precautions have been taken to protect personal property and valuable items.

6.7 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under this agreement that results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, government actions, labor disputes, equipment failures, supplier delays, or other force majeure events.

In the event of force majeure circumstances, we will make reasonable efforts to minimize delays and communicate with affected customers regarding rescheduling options. Our obligations will be suspended during the period of force majeure, and performance deadlines will be extended accordingly.

Customers acknowledge that junk removal services may be particularly susceptible to weather-related delays and equipment challenges, and agree that such circumstances do not constitute breach of contract or grounds for damage claims when they result from factors beyond our reasonable control.

7. Environmental Compliance and Disposal Practices

7.1 Eco-Friendly Disposal Commitment

Junk N My Trunk is committed to environmentally responsible disposal practices that minimize landfill impact and promote sustainability within our community. Our eco-friendly approach includes systematic sorting of removed items to identify recycling opportunities, donation possibilities, and appropriate disposal methods for different types of materials.

We maintain relationships with local recycling facilities, charitable organizations, and licensed disposal sites to ensure that items are processed through the most environmentally appropriate channels available. However, our ability to implement specific disposal methods depends on factors including item condition, market demand for recycled materials, and capacity at partner facilities.

While we strive to maximize recycling and donation opportunities, we cannot guarantee specific disposal outcomes for individual items. Customers who require documentation of disposal methods for regulatory or reporting purposes should request such documentation at the time of service, and additional fees may apply for detailed tracking and reporting services.

7.2 Hazardous Material Restrictions

We do not accept hazardous materials as defined by federal, state, and local environmental regulations. Customers are strictly prohibited from including hazardous substances in items designated for removal, including but not limited to asbestos-containing materials, lead-based paint, chemicals, pesticides, oil, gasoline, propane tanks, medical waste, radioactive materials, and other regulated substances.

Discovery of hazardous materials during service delivery will result in immediate suspension of removal activities for affected items. Additional fees will apply for specialized handling, containment, and disposal of hazardous materials through appropriate licensed facilities. In some cases, customers may be required to engage specialized hazardous waste contractors at their own expense.

Customers who fail to disclose the presence of hazardous materials may be held liable for additional costs, regulatory fines, cleanup expenses, and any damages resulting from improper handling or disposal. We reserve the right to report hazardous material violations to appropriate regulatory authorities when required by law.

7.3 Regulatory Compliance

Our disposal practices comply with applicable federal, state, and local environmental regulations, including the Resource Conservation and Recovery Act (RCRA), state solid waste management laws, and local disposal ordinances. We maintain required permits and licenses for waste transportation and disposal activities within our service area.

Customers acknowledge that environmental regulations may affect disposal options, timelines, and costs for certain types of materials. We will communicate any regulatory constraints that may impact service delivery and work with customers to identify compliant alternatives when standard disposal methods are not available.

Changes in environmental regulations may necessitate modifications to our disposal practices, pricing, or service offerings. We will provide reasonable notice of such changes and work to minimize disruption to customer services while maintaining full regulatory compliance.

7.4 Cradle-to-Grave Responsibility

Customers acknowledge that under environmental law, waste generators may retain certain liabilities for materials even after transfer to waste management companies. While we assume responsibility for proper handling and disposal of materials once they are loaded into our trucks, customers should understand that some environmental liabilities may follow waste materials throughout their lifecycle.

We maintain appropriate insurance coverage and follow industry best practices to minimize environmental risks, but customers are encouraged to consult with environmental counsel regarding their potential ongoing liabilities, particularly for commercial or industrial waste streams.

Documentation of our disposal practices and destination facilities is available upon request for customers who need to maintain records for regulatory compliance, insurance purposes, or corporate sustainability reporting.

7.5 Donation and Recycling Programs

We actively partner with local charitable organizations, including Goodwill, Salvation Army, Habitat for Humanity ReStore, and other community organizations to donate items in good condition that can benefit others. Donation decisions are made based on item condition, organizational needs, and logistical considerations.

Our recycling programs encompass metals, electronics, appliances, paper products, and other materials that can be processed through appropriate recycling channels. We stay current with recycling market conditions and adjust our practices to maximize diversion from landfills while maintaining economic viability.

Customers who wish to specify particular donation recipients or recycling methods should communicate these preferences at the time of service booking. While we will make reasonable efforts to accommodate such requests, we cannot guarantee specific placements due to capacity limitations and acceptance criteria at partner organizations.

7.6 Reporting and Documentation

For customers requiring detailed disposal reporting, we can provide documentation of disposal methods, facility locations, and environmental compliance measures. This service is particularly valuable for commercial customers, property managers, and organizations with sustainability reporting requirements.

Disposal documentation may include manifests, receipts from disposal facilities, donation confirmations, and recycling certificates. Additional fees apply for comprehensive documentation services, and customers should request such services at the time of booking to ensure proper tracking throughout the disposal process.

We maintain records of our disposal practices in accordance with regulatory requirements and industry standards. These records are available for inspection by regulatory authorities and may be shared with customers when required for compliance or reporting purposes.

7.7 Environmental Emergency Response

In the event of environmental incidents during service delivery, including spills, releases, or discovery of contaminated materials, we will immediately implement appropriate response measures in accordance with our emergency response procedures and regulatory requirements.

Customers will be promptly notified of any environmental incidents affecting their property, and we will coordinate with appropriate regulatory authorities when required. Additional costs for environmental response, cleanup, or remediation may apply depending on the nature and extent of the incident.

Our environmental emergency response procedures are designed to minimize impacts to human health and the environment while ensuring compliance with applicable regulations. We maintain relationships with environmental consultants and specialized contractors to provide expert assistance when needed for complex environmental situations.

8. Privacy Policy and Data Protection

8.1 Privacy Policy Reference

Our collection, use, and protection of customer information is governed by our separate Privacy Policy, which is incorporated into these Terms of Service by reference. The Privacy Policy provides detailed information about what personal information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By engaging our services, you acknowledge that you have read and agree to our Privacy Policy. The Privacy Policy may be updated from time to time, and continued use of our services constitutes acceptance of any such updates. We encourage customers to review our Privacy Policy periodically to stay informed about our data practices.

8.2 Information Collection and Use

We collect personal information necessary to provide our services, including contact information, service addresses, payment information, and details about requested services. This information is used solely for service delivery, communication, billing, and improving our service offerings.

We do not sell, rent, or share customer information with third parties except as necessary to provide services (such as payment processing) or as required by law. We maintain appropriate security measures to protect customer information from unauthorized access, use, or disclosure.

Customers have the right to request access to their personal information, request corrections to inaccurate information, and request deletion of their information in accordance with applicable privacy laws and our Privacy Policy.

9. Termination of Services

9.1 Termination by Customer

Customers may cancel scheduled services by providing at least 24 hours advance notice. Cancellations with less than 24 hours notice may be subject to cancellation fees as outlined in Section 5.4. Same-day cancellations may incur fees equal to 25% of the estimated service cost to compensate for crew allocation and scheduling impacts.

For ongoing service contracts, customers may terminate the agreement by providing 30 days written notice. Early termination of contracts may result in fees or loss of volume discounts, depending on the specific terms of the contract agreement.

Customers who terminate services due to our material breach of this agreement or failure to perform as agreed will receive appropriate refunds or credits for services not rendered, calculated based on the portion of services successfully completed.

9.2 Termination by Company

We reserve the right to terminate services immediately in cases of customer breach of this agreement, safety concerns, discovery of hazardous materials, threatening or abusive behavior toward our team members, or other circumstances that make service delivery inadvisable or unsafe.

We may also terminate ongoing service relationships with reasonable notice for business reasons, including changes in service area, operational capacity, or business focus. In such cases, we will provide at least 30 days notice and assist customers in transitioning to alternative service providers when possible.

Termination by the company due to customer breach or safety concerns does not relieve customers of payment obligations for services already rendered or costs incurred up to the point of termination.

9.3 Effect of Termination

Upon termination of services, all payment obligations for completed services become immediately due and payable. Any ongoing service commitments are cancelled, and scheduled appointments are subject to cancellation without penalty to either party.

Termination does not affect the validity of liability limitations, indemnification obligations, or other provisions of this agreement that by their nature should survive termination. Customer information will be retained and disposed of in accordance with our Privacy Policy and applicable legal requirements.

10. Governing Law and Dispute Resolution

10.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles. Any legal action or proceeding arising under this agreement shall be brought exclusively in the courts of Hennepin County, Minnesota, or the United States District Court for the District of Minnesota.

Both parties consent to the personal jurisdiction of such courts and waive any objection to venue in such courts. This choice of law and jurisdiction applies to all claims and disputes arising from or related to our services, whether based on contract, tort, negligence, or any other legal theory.

10.2 Dispute Resolution Process

We are committed to resolving disputes fairly and efficiently through direct communication whenever possible. Customers with concerns or complaints are encouraged to contact us immediately to discuss resolution options before pursuing formal legal action.

For disputes that cannot be resolved through direct communication, the parties agree to attempt resolution through mediation conducted by a qualified mediator in the Minneapolis-St. Paul metropolitan area. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

If mediation is unsuccessful, disputes may be resolved through binding arbitration or litigation in accordance with the governing law and jurisdiction provisions of this agreement. The prevailing party in any legal proceeding shall be entitled to recover reasonable attorney fees and costs.

10.3 Limitation of Actions

Any claim or cause of action arising from or related to our services must be commenced within one year after the claim or cause of action arose. This limitation period applies regardless of the legal theory underlying the claim and supersedes any longer limitation periods that might otherwise apply under applicable law.

Failure to commence legal action within this limitation period shall result in permanent waiver of the claim. This limitation is intended to promote prompt resolution of disputes and provide certainty for both parties regarding potential legal exposure.

10.4 Class Action Waiver

Both parties waive the right to participate in class action lawsuits or class-wide arbitration proceedings. All disputes must be resolved on an individual basis, and neither party may serve as a representative or member of a class in any legal proceeding against the other party.

This class action waiver is intended to ensure that disputes are resolved efficiently and that the costs and complexities of class action litigation do not interfere with our ability to provide affordable services to our customers.

11. Miscellaneous Provisions

11.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any written service agreements or estimates, constitute the entire agreement between the parties and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

No modification of this agreement shall be effective unless made in writing and signed by both parties. Our failure to enforce any provision of this agreement shall not constitute a waiver of that provision or any other provision.

11.2 Severability

If any provision of this agreement is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. Any unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

11.3 Assignment

This agreement is personal to the customer and may not be assigned or transferred without our written consent. We may assign this agreement or any of our rights or obligations hereunder to any affiliate or successor entity without customer consent.

11.4 Contact Information

Questions about these Terms of Service should be directed to:

Junk N My Trunk

Phone: (763) 452-8452

Email: [email protected]

Business Hours: Available 24/7

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.